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Shipments will be sent via Swiss B-Post and should arrive within 4 days–excluding holidays and weekends. We expect all shipments will arrive no later than the 22nd of the month in which they are scheduled to be shipped.

Packages Not Claimed & Vacation: In the case of vacation or extended absence you must advise us BEFORE the 10th of the month. Once shipped, the Abo for that month is complete.

The Swiss Post will attempt to deliver your package to the address provided. If you are unable to receive the package the Swiss Post will leave you a notice to pick up the package at the nearest location. If you do not pick up your package, and it is returned to us, then you have the option to have it shipped again for a fee of 25 Fr. or come and pick it up from us in Rapperswil, SG. If you choose not to have it shipped again (and pay the fee) the delivery for the month is considered complete and no credit will be given.

Please inspect your package upon arrival for damage. If it is damaged we suggest you refuse shipment from the carrier and contact us. If you have already accepted the package and find that something is damaged then let us know. We’ll figure out a solution.